Human Resources Manager

Springfield, MA

Position: Human Resources Manager

Status: Full-time, exempt position

Supervisor: Chief Executive Officer

Supervises: N/A

Position Summary

At the Springfield Jewish Community Center, we recognize that our staff are our most important asset. With an emphasis on transforming our culture and ensuring growth, development, and support among our staff team, the Human Resources Manager has an exciting opportunity to take the JCC to the next level. The Human Resources Manager will serve as a key member of the JCC’s leadership, supporting the Executive Team in crafting policies and procedures; ensuring a thriving staff culture; and providing strategy for retaining and recruiting the best talent. 

The Human Resources Manager is responsible for the management and oversight of Human Resources functions under the umbrella of recruitment, training, policies and procedures, and compliance. The Human Resources Manager is professional, confidential, impartial, and a listening ear for all employees. This person understands that a Human Resources professional represents the agency, as well as the employees that work for it. This role requires a solution-oriented, meticulous, positive individual who is ready to take over the JCC’s Human Resources department. 

Primary Responsibilities & Duties

Culture & Coaching

  • Work with the Executive Team to ensure a vibrant staff community and culture, where the staff feel connected to one another, the community, and the JCC’s mission.

  • Support management in coaching direct reports and growing their skill sets.  

  • Provide coaching directly to direct reports, as needed. 

Recruitment & Onboarding

  • Manage employee lifecycle milestones and processes, such as, but not limited to recruitment, onboarding, annual review process, training and development and offboarding.

  • Support the maintenance of the Human Resources Information System to include recruitment, onboarding, employee lifecycle changes, offboarding, benefits and employee record updates for the entire agency..

  • Identify, plan and attend career fairs/recruitment events for year-round and seasonal positions.

  • Lead employee engagement and appreciation efforts. 

  • Conduct exit interviews, review trends/opportunities and implement improvement measures.

  • Perform other duties as assigned. 

Training & Compliance

  • Collaborate with other department managers to deliver employee training on department-specific and agency-wide processes, employee feedback, ensure compliance, and facilitate performance management.

  • Ensure staff has professional development and other training opportunities, such as sexual harassment, DEIBJ, etc. 

  • Ensure job descriptions are up to date and compliant with local/state/federal regulations.

  • Assist in employee relations matters: coaching managers in providing feedback, conflict management, and handling investigations in an unbiased, professional manner.

Policies & Procedures

  • Implement fair employment practices that meet the needs of the organization.

  • Ensure accountability regarding policies and procedures across the agency. 

  • Advise managers on employee and labor policies, such as ADA, FMLA, and OSHA.

  • Research, develop, and update the organization’s policies and guidelines periodically. 

Qualifications & Certifications:

  • Bachelor's degree in Human Resources or related field.

  • 2-3 years experience working in Human Resources or a related role that includes direct supervision, review of performance, and life-cycle management of employees.

  • Ability to remain confidential and objective in difficult employment situations.

  • Ability to create, manage and adapt a broad Human Resources plan in coordination with executive management.

  • Experience in supervising staff (including recruiting, training, and conducting performance reviews).

  • Focus on customer service and strong communication skills with a highly diverse population.

  • Strong functional knowledge of MS Office applications and the ability to learn proprietary software.

  • Excellent interpersonal skills.